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Customer Questions

How long does it take to complete an order?

It takes up to 3 business days to process and complete an order. Delivery times will vary based on the shipping method selected and your location. You will receive a confirmation email with tracking details once your order has shipped.

Can I inspect the goods before receiving them?

Unfortunately, inspections before delivery are not possible. However, if you have any concerns about the condition of your order upon arrival, please contact our customer support team immediately at terravile0@gmail.com or +44 7520 637670. We will assist you with returns or exchanges if needed.

What should I do if there is a problem with my custom order?

If you encounter any issues with your custom order, please contact our customer support team as soon as possible at terravile0@gmail.com or +44 7520 637670. Provide details about the problem, including your order number and a description of the issue. We will work with you to resolve the problem, whether it involves a replacement, correction, or refund.

How long does shipping usually take?

Shipping usually takes between 3 to 10 business days, depending on your location and the delivery method chosen. You will receive a tracking number once your order has shipped.